Once you submit the application, an account is created for you automatically. DO NOT HIT CREATE ACCOUNT. Here is how you login. 

1. Go to "Sign-in"

2. Hit "Reset Password" underneath the Log in button. 

3. Enter your email. (The same email submitted on the form). Then, hit "Reset Password" and check your email. *Please check junk/spam folder. 

4. Open the email and follow reset instructions. 

5. Return to Sign-in page and login. You will then select "My Account" to view all of your information. 

You can either pay monthly, quarterly, semi-annually or annually. 

All subscribers on the Hero Phone Program are on a 3 month plan for the first 3 months. After your first 3 months are done, you can change your plan for how frequently you want to pay. 

You can easily change your AFNET service plan in your account. 

1. Login to your account and go to "My Account". 

2. Select "Manage My Sims". 

3. Select the picture of your SIM card you would like to change. 

4. Select "Change Plan". 

You can easily add data to your plan through your account. 

1. Login to your account and go to "My Account". 

2. Select "Manage My Sims". 

3. Select the picture of your SIM card you would like to change. 

4. Select "Top Up". 

1. Go to "My Account" 

2. Go to "Payment Methods" 

3. Save your card on file here. 

Yes. If you do not have a credit card, you can mail a check for  X months of service. Once we receive your check, we can activate your service and ship your phone. However, after x months a credit card will be required.

Simply complete the enrollment form and wait for confirmation from our team. You will receive access to login to your account. Once you login with your email and password, you are free to shop all of our devices and plans. All veterans receive a 20% discount and phones range from low-cost to higher-end models.

If you are applying for the free phone program or are switching your service over, expect an email/call with updates on your tracking. 

All phones are equipped with one of two plans 

1. The Essentials Plan. This is 600 minutes of talk and text and 150 MB of data for $8.00 per month.

2. The Boot Camp plan. This is unlimited talk and text and 2 GB of data for $14.40 per month.  

After the 3 months, you can change your plan if you would like. 

We will ship to a location convenient to the veteran, such as a facility, hospital, or VA, addressed to “Attention: Veteran name”.

Yes, as long as the phone is unlocked and can be used on other carriers. 

There will be an option on the application to select "Plan Only". We can send you a new sim card, either physical or esim, and port your number if you request to do so.

Yes. On the application, all information required will be listed. This includes

1. Name

2. Phone Number You Are Porting

3. Address on Original Account

4. Account Number

5. Port-Out Pin

You just have to show proof that you are a veteran. You can also be active-duty, first responder or gold star family member. We want to support all members of the military community.

An email address can only be used once. All interactions, including updates, notifications, and invoices will be sent to this address. Another person or representative’s email can be used for x months, but you will need your own after that. 

If an applicant sets up an email during the 3 month period and wants to switch the account over, please call to update. 

Yes. We can create the organization as the main organizer and place all of the veterans under them. This puts the responsibility for payments in the hands of the organization rather than individuals.  

Yes. We have a specially designed spreadsheet for organizations. If you have over 10 veterans at a time, email Keara@afnet.com to request the form. 

Yes. On the form, put your organization name under "Referred By". We can ensure all new veteran contacts are listed under your company.